FAQs
Frequently Asked Questions
Returns
Q:I want to return my purchase! What do I do?
A:If you are not 100% satisfied with your purchase from Flusfy, you can return your item(s) for a full refund within 365 days of purchase. Returns must be unworn, in the state you received them, and in the original packaging. Some items ship with an attached security tag, and merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. For more information on returns, please see the Flusfy Shipping, Return, and Exchange Policies.
Flusfy offers a number of easy return options, including shipping box-free and printer-free returns to Whole Foods Market and The UPS Store, as well as UPS Pickups and more (subject to availability). Learn about all Return Options here.
Click here to log in to your Flusfy.com account for a self-service return, and then choose the item(s) you wish to return. If you have received defective, damaged or incorrect merchandise, or you need any assistance with processing your return, please contact us.
Q:I would like to return a gift that was sent to me. How do I do that?
A:For assistance with returning a gift you received, please send email to Flusfy Customer Loyalty Team at service@flusfy.com for assistance returning the item. Please note that in order to assist you, our team will need the phone number, first and last name, or email address of the person who gifted you the item. Typically, a return will be refunded to the original purchaser's method of payment. However, we would be happy to assist you with a gift return, and issue you a gift card for the return.
Q:Can I exchange my order instead of returning it?
A:Yes, you have the option to exchange an eligible item instead of returning it for a refund. You may be able to process a self-service exchange in your Flusfy.com account—you will see this option in your account if an item is eligible to exchange via self-service. If a self-service exchange option is not available in your Flusfy.com account, you can contact usto initiate your exchange. For more terms, please see the Flusfy.com Shipping Returns & Exchange Policy.
As a Flusfy.com customer you have the option of exchanging an eligible item instead of returning it for a refund. You may be able to process an exchange yourself for certain eligible items in your Flusfy.com account. If an item is eligible, you will see an option in your account to select an item to exchange, and will be provided the instructions and terms that apply to your exchange. You also always have the option to contact us chat, or email, and we will gladly assist you with the exchange process. Our Customer Loyalty Team is available 24/7 and more than happy to help!
For more information on our exchange process, please see the Flusfy Shipping and Return Policy.
Q:I printed out my label and misplaced it. How can I retrieve it again?
A:You can find a link to your return label in the return confirmation email you received, or you can retrieve your return label by logging in to your Flusfy.com account. Just click hereto log in to your Flusfy.comaccount. Go to the order that contains the item you are returning, click “Show More” and then you will see an option to “Print Return Label” next to the item you are returning
Q:How long does it take for me to get a refund?
A:It typically takes about 5-10 business days for your return to arrive at our fulfillment center and be processed for refund. Once we receive your qualifying return and approve your refund, Flusfy will credit your original method of payment. Depending on your financial institution, please allow an additional 2–10 business days for the credit to post to your bank or credit card account. Some customers may qualify for rapid refunds through Flusfy VIPor other perks.
Q:I only see the option to return my order through UPS on the website. Am I able to return through USPS instead?
A:For self-service returns on Flusfy.com, return by UPS is the only option for most customers. If you would rather receive a USPS return label, simply contact usand we'll be happy to send you one.
Across the Board
Q:Do you do back orders?
A:No. We do not do back orders. If an item is out of stock the Flusfy Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
Q:Do you have a catalog?
A:No. Currently, we have a 'virtual' catalog. In order to ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a catalog that you may purchase directly from us. Plus, with all the styles that we carry, a catalog would be as big as a phone book! If there is a particular clothes that you are interested in, please feel free to contact us and we will be happy to help you locate it.
Q:Do you have a price matching policy?
A:Please visit our Flusfy Price Matching page to learn about our price matching policy.
Q:Do you match prices if an item goes on sale after my purchase?
A:Please visit our Flusfy Price Matching page to learn about our price matching policy.
Q:I tried to check out and the item in my shopping cart disappeared, what happened?
A:We are sorry that you were not able to complete your order. The selection on Flusfy.com is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart.If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
Q:Is the item I want going to go on sale soon?
A:Unfortunately, Flusfy.com does not know if an item will go on sale or be marked down until it actually happens. It is possible for different colors within the same style to have different prices. For instance, if a blue skirt is selling better than a yellow one, one might discount the yellow skirt to boost sales.
Q:The item I want is out of stock. What do I do now?
A:Flusfy.com is very sorry that the item that you need is out of stock. Underneath the size selection dropdown menu, there is a link that says "Don't see your size?". If you click on that link, you will see a popup that will let you add your email address to our notification list. When your size, color, and style become available you will receive an automated email sent by our system letting you know that your item is available for purchase. The notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly.
Suspicious Activity
Q:I received an email from Flusfy.com regarding an order I didn’t place. What should I do?
A:If you received correspondence regarding an order you didn’t place, it likely wasn’t from Flusfy.com. Don't share any personal information, click any links in the email, or respond to the email, and delete it immediately.
This type of email is known as a phishing campaign. A phishing campaign is an email scam designed to steal personal information from victims. Cybercriminals use phishing, the fraudulent attempt to obtain sensitive information such as credit card details and login credentials, by disguising themselves as a trustworthy organization or reputable person in an email communication.
If you are a Flusfy.com customer, you can go to your Flusfy Account and view Your Order History to see if there is an order that matches the details in the correspondence. If you are not a Flusfy.com customer, feel free to contact us to verify whether the email is associated with an actual order.
Q:What should I do if I believe I’ve received a phishing email or if I responded to what may be a phishing email?
A:If you believe you received a phishing email or responded to what may be a phishing email, Flusfy recommends you update your online passwords, including the password to your Flusfy.com Account, and report the email to the Federal Trade Commission (FTC). Visit the FTC website here to report the email and find more information on how to identify and prevent phishing attacks.
About
Q:Are there any benefits to having an account with you?
A:With your Flusfy.com account, you will have access to the following information:
- Your Account Information
- Your Order History
- Process a Return
- Your Wish List
- Your Email Subscriptions
- Your Coupons and Gift Cards